Acest site necesită browser-ul să fie activat JavaScript.
Vă rugăm să activați JavaScript și să reîncărcați această pagină.
Site-ul necesită browser-ul pentru a activa cookie-urile pentru a se autentifica.
Vă rugăm să activați cookie-urile și reîncărcați această pagină.
Guy NirpazFarm Don't Hunt: The Definitive Guide to Customer Success, Paperback
la comenzi de peste 199 lei
Conform Termeni și condiții
Parteneriat cu producători autorizați
Contributor(s):
Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with this model have to play by an entirely new set of rules, rules which generally favor the customer over the seller. But this new model also opens up fantastic opportunities to provide and extract more value from the relationship as well. To create that value business needs to move away from a hunting mindset to a farming mindset. That change is the new paradigm of Customer Success. Many business leaders have heard of Customer Success but few understand what it really means to run their business from the Customer Success standpoint. Even fewer have the experience to build the Customer Success function and optimize its performance. As a pioneer in the field of Customer Success, Guy Nirpaz is acknowledged as one of the earliest proponents of this business realignment. In "Farm Don't Hunt" Guy breaks down the intellectual underpinnings of Customer Success as a theory and quickly moves to providing pragmatic, actionable advice for orienting your business around this new model.
Am aprecia părerea ta! Evaluați acest produs
Nu există comentarii de la alți utilizatori.