Customer Service for Hospitality and Tourism. 4 ed, Paperback

Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.

• Publisher: Goodfellow Publishers Limited
• Author(s): Louise (freelance journalist specializing in sport and travel writing) Hudson
• Illustration(s): 40 Figures
• Number of pages: 352
• Publication date: 2025
• Dimensions: 173 x 246 x 19
• Cover type: Paperback / softback